Practice Improvement Ideas


Warning: the Veterinary Journal Index database is designed to be used only to find journal articles, and is not intended as a substitute for those articles.  No guarantees are made of accuracy or completeness of this database.

Some notes from Marty Page, Executive Coach (also publisher of VJI)


My primary work is with CEO’s and executive team members of often fairly large companies. After more than 15 years of experience, some very broad conclusions come to mind.

#1 Conclusion: if the CEO is high-functioning in all or most aspects of his/her life, most team members become high-functioning.  There are five primary aspects to this process, and they have been well described by Patrick Lencioni in The Five Dysfunctions of a Team.

  1. Non-dysfunctional team members trust each other.

  2. Non-dysfunctional team members do not fear conflict.

  3. Non-dysfunctional team members demonstrate full commitment with every action.

  4. Non-dysfunctional team members hold each other accountable on all levels.

  5. Non-dysfunctional team members pay vivid attention to results.

#2 Conclusion: if some of your team members are “C” players or seem to have the same irritating problems over and over again, they will remain irritating “C” players until something changes--either their employment status or their choices and attitudes.

#3 Conclusion: the added time you spend getting to know your team members’ natural strengths will multiply your results, and this must be done on an on-going basis.

Call me at 720-210-8980 or email me at if you would like to explore some ideas that can help you create a more sustainable and enjoyable practice, including some very inexpensive behavioral profiles (you may have heard of DISC--great for small businesses).

Teamwork Specifics: a proactive approach

You may gets lots of advice from many sectors.  And you may already believe in giving your team the resources it needs to learn, to grow and to maintain the customer-oriented attitude that you know is a big part of a successful practice. The longer most practitioners have their business, the more they realize that the veterinary business is really a people-business.  Your team treats animals, and you are placing yourselves right in the middle of that complex area we call the human-animal bond. Its a domain full of paradoxes: simple, complex, tough, soft, sophisticated, home-spun, logical, and emotional all at the same time.

I often work with clients using a behavioral assessment program called DISC.  The DISC measures how people respond to challenges, how they influence others, how they use pacing in their work, and how detail-oriented they are.  I always provide one free on-line DISC assessment to a decision maker to see if it might be a cost effective way of improving your organization’s synergy and collaborative focus.  Many have found the DISC a useful cornerstone to improving overall team performance.

If you want a free online DISC assessment, here is how you can do it: highlight and select the blank address information above.

    Copy it by pressing CtrlC or CommandC.

    Then click on the following link to bring up a blank email addressed to us.


Then, in the body of the email, Paste the blank address form by pressing CtrlV or CommandV.  Fill out the blank form with your information and email it to us.

We will follow up by sending you a free password to take the online DISC assessment.  We will know when you have taken it as we get a copy of the report at the same time you do, and then we can arrange a brief conversation so you can get the most out of the process.


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